Privacy policy

At Corsetería Singular we are committed to protecting the privacy and personal data of our customers and users.

This Privacy Policy explains what data we may process when you browse our website, make a purchase, create an account, contact us, or subscribe to our commercial communications.

Data processing is carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights, and other applicable regulations.

1) Data controller

The controller responsible for processing your data is:

Company name: CORSETERÍA SINGULAR, S.L.
Trade name: Corsetería Singular
Tax ID (CIF/NIF): B42587675
Registered address: C/ Alpujarra, 18 – 03202 Elche, Alicante, Spain
Phone: 674 136 180
Email: info@corseteriasingular.com
Website: corseteriasingular.com

2) What data we may process

Depending on how you use our website and Singular's services, we may process:

Identification and contact data: first name, last name, address, phone number, and email address.
Purchase-related data: products purchased, orders, amounts, discounts, deliveries, exchanges, returns, refunds, and issues.
Customer account data: information needed to manage your profile and your orders.
Customer service data: information provided by email, phone, WhatsApp, or our forms.
Commercial communications data: email address, subscription status, and preferences.
Technical and browsing data: IP address, browser, device, and information about your use of the website where legally permitted.

Singular does not directly store full bank card details when payment is processed by banks or specialised external providers.

3) What we use your data for

We use your data mainly to:

Manage orders and purchases

To process payments, prepare and ship orders, handle exchanges and returns, refunds, address issues, and manage warranties.

The legal basis is the performance of the sales contract and the pre-contractual measures requested by the customer.

Manage your customer account

To allow you to use the features associated with your account and view information related to your orders.

The legal basis is the performance of the contractual or pre-contractual relationship.

Handle enquiries and issues

To respond to questions, requests, complaints, or issues received through our customer service channels.

The legal basis may be the performance of the contract, the application of pre-contractual measures, or our legitimate interest in providing proper customer service.

Comply with legal obligations

Certain data must be processed and retained in order to comply with our tax, accounting, administrative, consumer-protection, or other applicable legal obligations.

Prevent fraud and ensure security

We may carry out reasonable checks to prevent fraudulent transactions, misuse, or security incidents.

The legal basis will be our legitimate interest in protecting our operations, customers, and systems.

Send commercial communications

If you subscribe to our newsletter or agree to receive commercial communications, we may send you news, promotions, launches, and content related to Singular.

The legal basis will be your consent.

Where a prior contractual relationship exists, we may send you communications about our own similar products or services where permitted by law.

You can unsubscribe from any of our commercial communications easily and free of charge.

4) Cookies and browsing data

Certain browsing data may be obtained through cookies or similar technologies.

Where these technologies require consent, they will only be used in accordance with the preferences selected by the user.

Full information about their use can be found in our Cookie Policy.

5) Who we may share your data with

In order to manage our store and provide our services, certain providers may access the data strictly necessary to carry out their function.

These may include:

Shopify, as the technology platform for our online store.
Mailchimp, for managing newsletters and certain communications and automations.
Shipping and logistics companies.
Banks and payment service providers.
Technology providers and applications necessary for the store's operation.
Accounting, tax, or legal advisors when necessary.
Public authorities, courts, tribunals, or other authorities where there is a legal obligation to do so.

Singular will not sell your personal data to third parties.

6) International data transfers

Some of our technology providers may process data outside the European Economic Area.

Our store runs on Shopify and we use Mailchimp for certain commercial communications. The use of these services may involve international data transfers.

Where such transfers take place, they will be carried out using the mechanisms and safeguards provided for under data protection regulations, such as adequacy decisions, standard contractual clauses, or other legally recognised mechanisms.

7) How long we keep your data

Data will be kept only for as long as necessary to fulfil the purpose for which it was collected, and afterwards for the periods required to comply with legal obligations or address potential liabilities.

In particular:

Data related to orders and purchases will be kept for the periods legally required under tax, accounting, commercial, and consumer-protection regulations.
Customer account data will be kept for as long as the account remains active, without prejudice to any data we must retain due to legal obligations.
Data used for commercial communications will be processed for as long as you maintain your consent or another legal basis allowing it applies.
When you request to unsubscribe from commercial communications, we may retain the minimum data necessary to ensure we do not send them to you again.

8) Your rights

You may exercise the rights recognised under data protection regulations at any time:

Access: find out what data we hold about you.
Rectification: correct inaccurate or incomplete data.
Erasure: request that it be deleted where legally applicable.
Objection: object to certain types of processing.
Restriction: request that processing be restricted in the cases provided for by law.
Portability: receive certain data or request that it be transferred to another controller where applicable.
Withdraw consent: where processing is based on it.

To exercise your rights, you can write to:

info@corseteriasingular.com

Stating "Data Protection" in the subject line and specifying which right you wish to exercise.

Where necessary to protect your data, we may request additional information to verify your identity.

9) Complaints to the AEPD

If you believe your personal data has not been processed correctly, or that we have not properly addressed any of your rights, you can file a complaint with the competent supervisory authority.

In Spain:

Spanish Data Protection Agency (AEPD)
www.aepd.es

You can also contact Singular beforehand so that we can try to resolve any issue.

10) Data security

Singular will implement appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access, improper disclosure, or any other unlawful processing.

We will also require any providers that process data on Singular's behalf to apply the corresponding data security and protection safeguards.

11) Third-party data and minors

If you provide personal data belonging to another person, you must ensure you are authorised to do so.

Singular's e-commerce services are not specifically directed at minors. Where processing based on consent legally requires authorisation from a parent or legal guardian, such authorisation must be obtained.