Refund policy

14 days
for exchanges or returns

First exchange free
Mainland Spain

Personalised advice
WhatsApp or email

To arrange an exchange and/or return, you will need to fill in our online form: GO TO FORM.

Once you submit it, you will receive a confirmation email with all the instructions to continue with the process step by step.

This form is the channel provided by Singular to make managing exchanges and returns easier and faster. Notwithstanding the above, when it comes to exercising the legal right of withdrawal, this may also be communicated by any unambiguous statement addressed to Singular within the legally established period.

At Singular, Corsetería Única, we want you to feel comfortable shopping with us. That's why, whenever you need it, we offer personalised advice by email or WhatsApp. Even so, if your order isn't what you expected, you don't like it, or it doesn't fit, please note that the first exchange is free within mainland Spain, except for products subject to the special conditions detailed in this policy.

1) General conditions

You have 14 calendar days from receipt of the order to request an exchange or a return. Once this period has passed, exchanges or returns based on withdrawal will no longer be possible, without prejudice to the rights legally applicable in the case of a defective product, a shipping error, or a lack of conformity.

Products purchased in the OUTLET or MEGA OUTLET categories, as well as those purchased with a discount of 50% or more off their original price, are subject to special conditions: they are not included in our free first-exchange service and do not accept exchanges of size, colour, or model. They may, however, be returned within the legally established period and in accordance with the return conditions set out in this policy.

In the case of a partial return, the original shipping costs for the order will not be refunded.

In the case of a full return of the order, the delivery costs corresponding to the standard shipping method originally paid by the customer will also be refunded. If the customer expressly chose a more expensive delivery method than the standard one, the difference corresponding to that additional service does not need to be refunded.

The cost of shipping used to make the return will be borne by the customer. If you use our return shipping service, the conditions and rates indicated in the corresponding sections of this policy will apply.

2) Exchanges

The first exchange is completely free for shipments to mainland Spain, except for products subject to the special conditions indicated in this policy.

You can exchange your item for a different size, a different colour, or a different product entirely — whatever you prefer!

If a second exchange is made, it will incur a shipping cost of €8 (VAT included).

The estimated time to process exchanges is 3 to 5 business days, although this may vary depending on the availability of the requested product.

For hygiene and quality reasons, exchanges are not accepted for products whose description expressly states this for hygiene reasons. This information will always be detailed on the product page.

Products purchased in the OUTLET or MEGA OUTLET categories, as well as those purchased with a discount of 50% or more off their original price, do not accept exchanges of size, colour, or model and are not included in our free first-exchange service.

This will be clearly indicated in the corresponding category and/or in the product description.

3) Returns – Mainland Spain

Option 1: You arrange the shipping yourself

You can send the product(s) yourself.

To properly process the return, you must first fill in our online Exchanges and Returns form: GO TO FORM.

Once completed, you can make the shipment using the courier of your choice, directly covering its cost.

The address to send the return to is:

Corsetería Singular
Avda. Alicante, 26 entresuelos, entr. Izq. Oficina 3
03203 Elche – Alicante, Spain.

Once we receive the product at our facilities, we will check that it meets the applicable return conditions and process the refund.

This will be made using the same payment method used for the order. For cash-on-delivery orders, we will request an account number in order to make the refund by bank transfer.

Option 2: We arrange the return for you

You must fill in the Exchanges and/or Returns form: GO TO FORM.

Once submitted, you will receive a confirmation email with all the instructions needed to make the return. Our courier will arrange transport for the products you wish to return, and you will receive by email the information and/or label needed to make the shipment.

This service has a cost of €5 (VAT included), corresponding to return shipping, which will be deducted from the final amount to be refunded.

The refund will be made once the product has arrived at our facilities and will be made using the same payment method used for the purchase. For cash-on-delivery orders, an account number will be requested in order to make the refund by bank transfer.

Once the return has been received and checked, Singular will generally process the refund within a maximum of 7 business days, always respecting the legally established deadlines.

Special conditions for panties and intimate garments

For hygiene reasons, panties that are eligible for exchange or return may only be exchanged or returned if their plastic hygiene liner remains intact and in place, exactly as received.

If the hygiene liner has been removed, tampered with, or is no longer attached to the garment, it will not be possible to accept the exchange or return.

In addition, certain panties and intimate garments do not accept exchanges or returns for hygiene reasons. In these cases, this condition will be expressly and clearly indicated on the product page before purchase.

These conditions do not affect the rights legally available to the consumer in the case of a defective product, a shipping error, or a lack of conformity.

Initial shipping costs

In a partial return, the original shipping costs will not be refunded.

In a full return of the order, the costs corresponding to the standard delivery method originally paid will be refunded. If the customer expressly chose a delivery service more expensive than the standard option available, the additional cost of that special method will not be refunded.

The cost of shipping used to return the products is separate from the original shipping costs. If you use our return service, it will cost €5 (VAT included). If you arrange shipping yourself, you will directly cover the cost charged by the courier you choose.

4) Second exchange

If the customer has already used a free first exchange, any second exchange relating to the same purchase will incur a shipping cost of €8 (VAT included).

If, after making an exchange, the customer wishes to make a return within the legally established period, this will be processed in accordance with the general return conditions of this policy.

5) Exchanges and returns for the Balearic Islands, Canary Islands, Ceuta, Melilla, and Portugal

Exchanges are not available for orders shipped to the Balearic Islands, Canary Islands, Ceuta, Melilla, and Portugal. If you want to make an exchange, you will first need to process a return and then place a new order.

To process a return, you must first fill in our online Exchanges and Returns form: GO TO FORM.

The customer must then send the items themselves to the following address:

Corsetería Singular
Avda. Alicante, 26 entresuelos, entr. Izq. Oficina 3
03203 Elche – Alicante, Spain

The customer may use the courier of their choice and will directly cover the cost of return shipping.

For shipments from the Canary Islands, Ceuta, and Melilla, Corsetería Singular will not cover any customs charges arising from the return. Any amount charged by the courier or customs authorities for receiving the package will be deducted from the total amount to be refunded.

For orders shipped to the Balearic Islands, we also offer the option of processing the return through our courier (Correos), at a cost of €8, which will be deducted from the return amount.

The general conditions set out in this policy regarding the refund of original shipping costs on full and partial returns will also apply where legally applicable.

6) Condition of the product

Products must be returned in proper condition, keeping all original labelling intact, both internal and external.

To be eligible for a commercial exchange, products must be in perfect condition, with no signs of use, washing, stains, odours, alterations, or any other circumstance that would prevent them from being considered new.

In the case of a return made under the legal right of withdrawal, the customer will be liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

For panties eligible for exchange or return, their plastic hygiene liner must always remain intact and in place.

If the hygiene liner has been removed, tampered with, or is no longer attached to the garment, it will not be possible to accept the exchange or return for hygiene reasons.

Likewise, certain panties have product pages that expressly state they do not accept exchanges or returns for hygiene reasons. In these cases, neither option will be available, without prejudice to the rights legally available in the case of a defective product, a shipping error, or a lack of conformity.

Returned products must not show clear signs of prior use beyond the handling reasonably necessary to check the product.

If the condition of the product does not meet the above conditions, Singular will assess the specific circumstances of the return and may refuse the exchange where the commercial conditions established are not met or, in the legally provided cases, take into account the diminished value suffered by the product.

If an exchange or return is not accepted, the product will be kept in our warehouse for one month. The customer will be informed beforehand by email so they can tell us how they would like to have the merchandise sent back to them.

7) Refunds

Singular will process refunds without undue delay and within the legally established deadlines.

When the right of withdrawal is exercised, Singular may withhold the refund until the returned products have been received, or until the customer provides proof that they have been sent, whichever occurs first.

Once the product has been received at our facilities and its condition checked, Singular will generally process the refund within a maximum of 7 business days.

The refund will be made using the same payment method used for the purchase.

For cash-on-delivery orders, the customer will need to provide us with an account number in order to make the refund by bank transfer.

For partial returns, the original shipping costs will not be refunded.

For full returns, the amount corresponding to the standard delivery method originally paid will also be refunded, excluding any additional costs resulting from having expressly chosen a more expensive delivery method.

When the customer uses our shipping service to make a return from mainland Spain, €5 (VAT included) will be deducted for return shipping.

If you prefer, you can also voluntarily exchange the amount of your return for a store credit voucher to use at Singular, with no expiry date. Just let us know and we will generate it for you.

8) Exchanges and returns for countries outside Spain and Portugal

For orders shipped to countries outside Spain and Portugal, returns are accepted, but exchanges are not available.

To process the return, you must first fill in our online Exchanges and Returns form: GO TO FORM.

The customer must then send the items themselves to the following address:

Corsetería Singular
Avda. Alicante, 26, entresuelos, entrada izquierda, Oficina 3
03203 Elche – Alicante, Spain

The customer may use the courier of their choice and will directly cover the cost of the return.

Once the return arrives at our facilities and we have checked that the product meets the established conditions, the corresponding amount will be refunded in accordance with this policy and applicable regulations.

Once the return has been received and checked, Singular will generally process the refund within a maximum of 7 business days.

Corsetería Singular will not cover customs charges. Should any arise upon receipt of the package, the corresponding amount will be deducted from the total to be refunded.

9) Defective products, shipping errors, or lack of conformity

If you receive a defective, incorrect, or different product than the one you ordered, or there is any lack of conformity, please contact us as soon as possible so we can review your case and offer you a solution.

You can report the issue through our online Exchanges and Returns form: GO TO FORM, describing what happened and, where necessary, providing photographs to help us review the issue.

When a return or replacement is the result of a defective product, an error attributable to Singular, or a lack of conformity, the customer will not have to bear the shipping costs needed to resolve it.

These situations will be handled in accordance with the rights and guarantees legally recognised for consumers and will not be subject to the costs established in this policy for voluntary returns based on withdrawal.