Terms of service
These terms govern the purchase of products through the Corsetería Singular online store.
Before placing an order, we recommend reading these terms together with the other policies available on our website, in particular the Shipping Policy and the Exchanges and Returns Policy.
By completing a purchase, the customer declares that they have read and accepted the terms applicable to the order at the time it is placed.
1) Seller identification
The online store is owned by:
Company name: CORSETERÍA SINGULAR, S.L.
Trade name: Corsetería Singular
Tax ID (CIF/NIF): B42587675
Registered address: C/ Alpujarra, 18 – 03202 Elche, Alicante, Spain
Phone: 674 136 180
Email: info@corseteriasingular.com
Website: corseteriasingular.com
Additional information about ownership and general terms of use of the website is available in our Legal Notice.
2) Scope of application
These terms apply to purchases made through the Corsetería Singular online store.
To place an order, the customer must have sufficient legal capacity to enter into a contract.
Registration is not required to browse the website, and, whenever the platform allows it, creating an account will not be required to place an order either.
The customer must provide complete, accurate, and up-to-date information during the purchase process to allow proper processing of the order, payment, and delivery.
3) Product information and characteristics
Singular strives to ensure that the information included in product listings is clear, accurate, and up to date.
Each product listing may indicate, among other characteristics, the brand, model, colour, composition, available sizes, special features, conditions of use, availability, and any other information relevant to the purchase.
Photographs are for informational and commercial purposes. Depending on the screen, device, or settings used, there may be slight colour differences compared to the actual product.
When a product has special exchange or return conditions, these will be indicated on its product page and/or in the corresponding category.
If you need advice before purchasing — particularly regarding size, cup size, style, or garment characteristics — you can contact our team through the available customer service channels.
4) Availability and stock
All orders are subject to product availability.
Singular has stock control systems in place to try to ensure that the availability shown on the website is accurate. However, inventory issues, synchronisation errors, simultaneous sales, or other circumstances may exceptionally occur that cause an item to appear available when it is in fact out of stock.
If, after placing an order, we detect that a product is not available, we will contact the customer as soon as possible.
If available and the customer wishes, we may offer another size, colour, model, or alternative.
The customer is not obliged to accept any substitution.
If the customer does not want an alternative, or if none is possible, the amount paid for the unavailable product will be refunded using the same payment method used for the purchase.
5) Purchase process
To place an order, the customer must select the desired products and variants and add them to the cart.
During the purchase process, before completing the order, the customer will be able to review:
- The selected products.
- Size, colour, or other variants.
- Quantities.
- Prices.
- Discounts applied.
- Shipping costs.
- Delivery and billing address.
- Shipping method.
- Payment method.
- Total order amount.
Before confirming the purchase, the customer will be able to review the information entered and correct any errors.
By completing the order via the corresponding button, the customer confirms their intention to make the purchase and the corresponding obligation to pay.
Once the process is complete, Singular will send an electronic confirmation of the order to the email address provided.
Essential information relating to the order will be recorded electronically by Singular for the legally required periods. The customer will also keep the confirmation sent by email and may contact Singular with any questions regarding their order.
Contracting will generally take place in Spanish. If the store expressly enables other languages, contracting may also take place in the available languages.
6) Order confirmation
Once the purchase has been made, the customer will receive an email with confirmation and the main order details.
It is the customer's responsibility to check that the details in the confirmation are correct and to inform Singular of any error as soon as possible.
Proper receipt of an order will be subject to payment validation and to the ability to supply the requested products.
If any issue prevents the order from being processed, in whole or in part, Singular will contact the customer and, where applicable, refund the amounts paid.
7) Prices and taxes
The prices shown in the online store include applicable legal taxes where relevant.
Before confirming the purchase, the customer can check the price of the products, discounts applied, shipping costs, and the total order amount.
Singular may modify the prices of products, shipping costs, promotions, or other commercial terms.
Changes will apply only to future purchases and will not affect orders already placed under the terms valid at the time of purchase.
8) Obvious pricing or information errors
Singular carries out reviews to try to ensure that the prices, discounts, and characteristics shown are correct.
However, an obvious technical, human, or typographical error may exceptionally occur.
If we detect a clear error in the price or in an essential condition of a product or promotion, we will contact the customer as soon as possible.
Where possible, we will offer the option to proceed with the order under the correct terms. If the customer does not wish to proceed, or if it is not possible to properly process the purchase, the affected product or order will be cancelled and the amounts paid will be fully refunded, as applicable.
This provision refers exclusively to obvious errors and does not allow the unilateral modification of the terms of a purchase that was correctly made.
9) Promotions, discounts, and promotional codes
Singular may run promotions, discounts, promotional codes, gifts with purchase, offers based on order value, or other commercial actions.
These promotions may be subject to specific conditions relating to dates, minimum order value, included products, available units, territories, compatibility with other discounts, or other circumstances that will be indicated in each promotion.
Unless expressly stated otherwise, promotional codes and discounts cannot be combined with each other.
When a promotional code needs to be entered, it must be applied before completing the order.
The customer must check, before payment, that the discount or promotion has been applied correctly.
Once an order has been completed, retroactive application cannot be demanded of a promotional code that was not entered or applied correctly during the purchase, unless Singular chooses to do so voluntarily as a customer service gesture.
Promotions are subject to availability and to the terms announced in each case.
10) Payment methods
The available payment methods will be shown during the purchase process.
These may vary depending on the destination, order amount, service availability, or other circumstances related to the payment method itself.
Certain payment methods are provided or processed by specialised external providers and may additionally be subject to their own terms.
Singular does not directly store full bank card details when these are handled by the corresponding payment institutions and platforms.
More detailed information can be found on our Payment Methods page.
11) Fraud prevention
Singular may carry out reasonable checks when there are signs of fraud, unauthorised use of a payment method, false identity, or other circumstances that could compromise the security of a transaction.
When necessary, additional information may be requested to verify the legitimacy of the order.
If an order has to be cancelled for a justified reason and payment has already been collected, the corresponding amounts will be refunded.
12) Shipping and delivery
Destinations, methods, rates, and shipping conditions are detailed in our Shipping Policy.
Before completing the purchase, the customer can review the available shipping options and the costs applicable to their order.
The delivery times indicated may vary depending on the product, availability, destination, and shipping method selected.
Some products may have a specific preparation or delivery time. When this is the case, this information will be indicated on the corresponding product page.
The customer must check that the address provided is correct and complete.
Any specific circumstances relating to shipments to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, Melilla, Portugal, or other countries will be governed by the terms detailed in our Shipping Policy.
13) Cancelling orders before shipment
Singular begins preparing orders as quickly as possible.
If you wish to cancel an order after placing it, please contact us as soon as possible.
We will try to stop and cancel the order whenever it is still possible to do so before it is prepared or dispatched.
If the order has already been prepared or shipped and it is not possible to cancel it, the customer may subsequently exercise the exchange, return, or withdrawal rights that apply to them under our Exchanges and Returns Policy.
14) Exchanges, returns, and right of withdrawal
Exchanges, returns, and the exercise of the right of withdrawal are governed by our Exchanges and Returns Policy.
In general, the consumer has 14 calendar days from receipt of the order to exercise the legal right of withdrawal where applicable.
Singular also offers certain additional commercial benefits, including the first free exchange within mainland Spain for products included in that service.
Products purchased in the OUTLET or MEGA OUTLET categories, as well as those purchased with a discount of 50% or more off their original price, are not included in the free first-exchange service and do not accept exchanges of size, colour, or model. Any return of these items will be processed in accordance with our Exchanges and Returns Policy.
Certain garments or products may be subject to special conditions for hygiene or other legally established reasons. Where applicable, this information will be shown on the product page.
Timeframes, shipping costs, conditions for partial and full returns, hygiene products, international returns, second exchanges, and the refund procedure are detailed in our Exchanges and Returns Policy.
15) Defective products and legal warranty
Products sold by Singular are subject to the legal warranty provided for under consumer protection regulations.
For new goods, the current general legal warranty period for lack of conformity is three years from delivery.
The legal warranty is independent of the right of withdrawal.
If a product has a lack of conformity, the consumer is entitled to the corrective measures provided for by law, which may include, as appropriate and where possible, repair or replacement and, where applicable, a price reduction or termination of the contract.
Where there is a defective product, an error attributable to Singular, or a lack of conformity, the remedy will not entail costs for the consumer that must legally be borne by Singular.
The legal warranty does not cover damage resulting from normal wear and tear, incorrect use, accident, improper handling, washing or maintenance contrary to the manufacturer's instructions, or other circumstances not attributable to a lack of conformity of the product.
16) Customer service and complaints
For any questions or issues relating to products, orders, payments, shipping, exchanges, or returns, you can contact Singular:
WhatsApp phone: 674 136 180 Email: info@corseteriasingular.com
We will try to resolve any issue quickly and amicably.
Official complaint forms for the Valencian Community (Comunitat Valenciana) are available to consumers who request them.
Filing a complaint does not limit the rights recognised under applicable law.
17) Data protection
Personal data provided while browsing, registering, purchasing, or contacting Singular will be processed in accordance with our Privacy Policy.
The use of cookies and similar technologies is regulated separately in our Cookie Policy.
18) Changes to the Terms of Service
Singular may update these Terms of Service when necessary due to legal, technical, operational, or commercial changes.
The new terms will be published on the website and will apply to purchases made from the date they take effect.
Orders already placed will be governed by the terms applicable at the time of purchase.
19) Applicable law
Purchases made through Corsetería Singular are governed by Spanish law, without prejudice to any mandatory rules applicable to consumers based on their place of residence.
Any dispute will be resolved before the courts and tribunals with competent jurisdiction under applicable regulations.
Where the customer has the status of consumer, no provision of these Terms shall constitute a waiver of the rights or legal protections to which they are entitled.