Frequently asked questions

If I have doubts before buying my bra, panties, girdle, etc. What can I do?

Don't worry, at Singular Corsetería Única we will be happy to help you, advise you and above all, make you feel comfortable with your purchase :) You only have to write us a WhatssApp to the phone number +34674136180.

If you prefer to write us an email because you are in less of a hurry, you can write to us at info@corseteriasingular.com. In less than 24 working hours you will have your questions answered!

How much are the shipping costs?

*For orders shipped outside Spain, check in the shopping cart. The shipping cost varies according to country.

If the order is equal or superior to 60€, the shipping costs will be totally free in Peninsula.

For orders under 60€:

3,50€ - Spain Peninsula.

6,99€ - Balearic Islands, Canary Islands, Ceuta and Melilla. *For the Balearic Islands, Canary Islands, Ceuta and Melilla, there will always be a shipping cost.

5,99€ - Portugal Peninsula. *For Portugal Peninsula, there will always be shipping cost.

What is the delivery time for my order?

The delivery time for Spain Peninsula is 24/48 working hours, as long as the order has been placed before 13:00h, the order will be processed the same day. If the order has been placed after 13:00h, the order will be processed the next day and therefore, you will receive it within 48 working hours.

For deliveries to the Balearic Islands, delivery will be made within 48/72 working hours.

For shipments to the Canary Islands, Ceuta and Melilla, delivery will be made within a maximum of one week.

For shipments to Portugal Peninsula, delivery will be made within 24/48 working hours.

For deliveries outside Spain, delivery will be made within 3-4 working days.

The transport agency does not deliver on Saturdays, Sundays and public holidays.

Which transport agency will deliver my order?

The transport agency that will deliver your order will be GLS, for Spain Peninsula, Portugal Peninsula, for Balearic Islands and outside Spain. For the Canary Islands, Ceuta and Melilla, your order will be delivered by CORREOS.

How many payment methods are available for ordering?

You have 5 payment methods available. We adapt to you, always:

-Credit or Debit Card: through Redsys payment gateway 100% secure. There is NO additional cost.

-Bizum. 100% secure payment gateway. If you use Bizum in your daily life with your friends and acquaintances, you can also do it now with us. It has never been so easy to buy a bra online! There is NO additional cost.

-PAYPAL: through a 100% secure payment gateway. NO additional cost.

-Cash on delivery: you will pay the carrier once the order arrives at home. It has an additional cost of 1,99€. This associated cost is the result of the commission that the transport agency applies to Singular. *The cash on delivery payment method will be deactivated for Balearic Islands, Canary Islands, Ceuta, Melilla, Portugal Peninsula and outside Spain.

-Bank Transfer: once you select this method of payment, we will specify the account where you will have to make the transfer. Once we receive the transfer, we will proceed to prepare and ship the order. This payment method has NO additional cost.

Do the prices include VAT?

Yes, all the prices that you can see in the Singular catalogue include VAT, so there will be no surprises in the payment process!

*For the Canary Islands and for orders outside Spain, VAT will be removed from the shopping cart. In case of being a country outside Spain, the VAT of the country selected in the shopping cart will be applied.

What steps do I have to follow to place an order?

Very simple, you just have to click on the product you like, select the size and colour you want and add it to the cart. You can do this as many times as you want.

Once you have all the products you want in your cart, you will have to click on the picture of the basket that will appear at the top right of the web page and it will take you to the payment process, where you will have to fill in the contact details and the delivery address.

It's all well detailed and explained but, if you still have any questions, we'd love to help you place your order - just get in touch! →

Email: info@corseteriasingular.com

WhatsApp phone: +34674136180

I have a Discount Code/Coupon, how can I use it?

You can redeem discount codes and vouchers at any time during the last step of your purchase.

In this step you will find a box where you can enter the discount code you have. Once you have typed it in, you will have to click on "Apply Coupon" to see the discount in your shopping basket.

Can I modify or cancel an order?

Of course, just contact us as soon as possible. Please note that if we send it to you, you will have to wait for it to arrive and then make a simple return. If you need more info, you can check our Returns and Exchanges Policy here.

Contact details:

Email: info@corseteriasingular.com

WhatsApp phone: +34674136180

How do I know if I have placed an order correctly?

You should always receive an email with the order confirmation and your order number.

If you don't receive an email and you still think you have placed your order correctly, don't worry, contact us immediately:

Email: info@corseteriasingular.com

WhatsApp phone: +34674136180

How can I find out the status of my order?

If you made an account with us when you placed your order, you will be able to log in to your account whenever you want and see the status of your order. If you did not create an account, you can contact us and we will personally tell you the status of your order:

Email: info@corseteriasingular.com

WhatsApp phone: +34674136180

What should I do if I receive a faulty or incorrect order?

Don't worry, we will be happy to help you and compensate you for the error.

You can contact us by filling in the contact form (click here), by sending us an email (info@corseteriasingular.com) or by writing a WhatsApp to 674136180.

In any of the cases, we promise to solve the error in less than 24 hours.

If I don't like my order when I try it on, can I return or exchange it?

Of course you can. Our products can be returned or exchanged for a different size or model, unless specified in the product description. To return or exchange the product, you will have to fill in the following form: CLICK HERE to go to the Returns and Exchanges Form.

In addition, exchanges are totally free at Singular! If you want more detailed information about the Returns and Exchanges Policy, click here. *For the Balearic Islands, Canary Islands, Ceuta and Melilla, and outside Spain, read the entire Returns and Exchanges Policy by clicking here (go directly to section 5 and 8).

**IMPORTANT**: Please note that the only products that cannot be returned are:

-Backless bras with silicone attached. For quality and hygiene reasons.

-Braguitas that do not have the safety strap. If the safety padding has not been removed, they can always be returned. As a matter of Company Quality and Hygiene.

-Products that, in their product description sheet, specify that they cannot be returned.

If you need more detailed information about our Returns and Exchanges Policy, click here.

Under what conditions should I return a product?

The product must be returned in its original box or packaging. The box or packaging must not be painted.

It is also very important that the product has all its original labelling (both external and internal).